Delivery & returns


Deliveries, COVID-19 & Brexit Update

Last updated 21st November 2022


Extended Holiday Season Returns 


To help you shop with confidence this season, we’ve extended our usual limit for returns. Any purchases made online between 16th November and 24 December 2022 can be returned up until 31st January 2023. For purchases made from 25 December onwards, our normal refund policy will apply.


Last updated 21st November 2022


We are currently experiencing delays shipping orders to North American customers due to a warehousing relocation by our logistics partner. We hope to resume a normal delivery service soon. We apologise to all affected customers. 


Mexico, Colombia & Brazil deliveries are experiencing severe delays so delivery times are estimating 15-20 working days from airport clearance.


Once your order has been processed for shipment at our warehouse, you will receive a confirmation email with a tracking code. We strongly encourage our customers to monitor their shipments, the progress of which can be found here http://www.dhl.co.uk/en.html


Shipping and Delivery


United Kingdom

Next Day Delivery: For orders placed before 4pm (Monday-Thursday). Orders placed on Fridays before 2pm will be delivered on Monday, weekend orders will be delivered on Tuesdays


Standard Delivery: 1-2 working days


Switzerland

1-2 working days


Europe Mainland

Standard Delivery: 6-8 working days

Premium Delivery: 2-3 working days


USA

Standard Delivery: 6-8 working days 

Premium Delivery: 2-3 working days


Rest of the World

We aim to have your order delivered to you within 7-10 days, pending customs clearance.


*Mexico deliveries are experiencing severe delays so delivery times are estimating 15-20 working days from Mexican airport clearance.


For more information on delivery please contact us on togetherband@bottletop.org



Delivery Fees

United Kingdom

Next Day Delivery: £10

Standard Delivery: £4.50 (Free on orders over £50)


Switzerland


Standard- £5 (Free on orders over £50)


Europe

Standard - £7.50 (Free on orders over £50)

Premium - £25 (2-3 working days)



United States

Standard 6-8 working days - £5 (Free on orders over £50)

Premium 2-3 working days - £15


Rest of World

£7.50 (Free on orders over £50)


Please note that the delivery fees can vary depending on the destination country, the exact and confirmed amount will be shown at checkout. For further information please contact our customer service

In case the shipping address has been entered incorrectly and the order is dispatched to the wrong address or has to be returned we will be only able to refund the cost of the item/s, not the shipping cost.

Returns & Exchanges

Thank you for shopping with #TOGETHERBAND. We hope that you are happy with your order, however if you are not completely satisfied you may simply return the item(s) for a refund. Please note we do not cover any shipping costs for returns. 


Items accepted for a return includes full price purchases and sale products (within 30 day returns policy). Excludes all masks if the package has been opened. For third party purchases please contact the store where goods were purchased directly.

Please be aware returns must be made within 30 days of receipt and should be sent back in the original #TOGETHERBAND packaging provided. We can only accept orders returned within the period stated in our Terms & Conditions and those that have previously been requested through our system or with our Customer Care team.

To initiate your return, please get in touch with our customer service team via our contact us page.


You will need to:

1) Provide a receipt or an order number

2) Return the item in perfect sellable condition


For Clothing products please note:

- Every product is to be returned with its original packaging

- Every clothing item needs to be returned with its original tag

- We have the right to refuse an exchange or a refund if the item is returned to us in an unsatisfactory condition


Once the order has been received we will refund the order purchase value to the same payment method used to make the purchase.