Delivery & returns

Last updated 8th January 2024

We are currently experiencing delays shipping orders to North American customers due to a warehousing relocation by our logistics partner. We hope to resume a normal delivery service soon. We apologise to all affected customers. 

Mexico, Colombia & Brazil deliveries are experiencing severe delays so delivery times are estimating 15-20 working days from airport clearance.

Once your order has been processed for shipment at our warehouse, you will receive a confirmation email with a tracking code. We strongly encourage our customers to monitor their shipments, the progress of which can be found here http://www.dhl.co.uk/en.html

Please note that we unfortunately cannot ship to PO boxes. 

United Kingdom

Next Day Delivery: For orders placed before 1pm (Monday-Thursday). Orders placed on Fridays before 1pm will be delivered on Monday, weekend orders will be delivered on Tuesdays

Standard Delivery: 2+ working days

Europe Mainland

Standard Delivery: 6-8 working days

Premium Delivery: 2-3 working days

USA

Standard Delivery: 6-8 working days 

Rest of the World

We aim to have your order delivered to you within 7-10 days, pending customs clearance.

For more information on delivery please contact us on togetherband@bottletop.org

FREE SHIPPING ON ALL ORDERS OVER £500

United Kingdom

Standard Delivery: £4.50 

Next Day Delivery: £10

Europe

Standard - £12.50 (does not include duties)

Premium - £25 

Switzerland

Standard - CHF 25 (does not include duties)

Premium - CHF 80 (does not include duties)

United States

Standard - $10 USD

Rest of World

Standard - £7.50 

Please note that the delivery fees can vary depending on the destination country, the exact and confirmed amount will be shown at checkout. For further information please contact our customer service. 

In case the shipping address has been entered incorrectly and the order is dispatched to the wrong address or has to be returned we will be only able to refund the cost of the item/s, not the shipping cost.

Please note that import duties are not included. 

Thank you for shopping with #TOGETHERBAND. We hope that you are happy with your order, however if you are not completely satisfied you may simply return the item(s) for a refund. Please note we do not cover any shipping costs for returns. 

Items accepted for a return includes full price purchases and sale products (within 30 day returns policy). Excludes all masks if the package has been opened. For third party purchases please contact the store where goods were purchased directly.

Please be aware returns must be made within 30 days of receipt and should be sent back in the original #TOGETHERBAND packaging provided. We can only accept orders returned within the period stated in our Terms & Conditions and those that have previously been requested through our system or with our Customer Care team.

To initiate your return, please get in touch with our customer service team via our contact us page.

You will need to:

1) Provide a receipt or an order number

2) Return the item in perfect sellable condition

For Clothing products please note:

- Every product is to be returned with its original packaging

- Every clothing item needs to be returned with its original tag

- We have the right to refuse an exchange or a refund if the item is returned to us in an unsatisfactory condition

Once the order has been received we will refund the order purchase value to the same payment method used to make the purchase.